FAQ

ANSWERS TO FREQUENTLY ASKED QUESTIONS

Find answers to the most common questions asked by our clients

What methods of payment can I use to pay for my classes?


At Muzart we accept either post-dated cheques or preauthorized credit card.

If you would prefer to use cheques, you will be required write one for every month of the term, submitted to reception at the time of registration, dated for the first of each month. They will then be deposited on the first of each month. If you should decide to withdraw from classes midterm, your cheques will be returned to you.

If you would prefer to pay by credit card, your account will be billed on the first day of each month of your term automatically.

Can I switch my payment method partway through the term?


You can switch your payment method at any time during the term. If you would like to switch from cheques to credit card, your post-dated cheques will be returned to you after your credit card information has been given to reception. If you would like to switch from credit card to post-dated cheques, your account will be removed from our credit card authorization and you will be required to provide post-dated cheques for all remaining months in the term.

Can I pay cash or debit?


Although we offer debit and cash transactions for our book purchases, you are not able to pay for your classes by cash unless you would like to pay for the entire term as a lump sum.

Can I pay month-by-month?


We require either post-dated cheques or a preauthorized credit card for registration. However, as your credit card will only be billed on the first of the month, or your cheques deposited on the first of each month, you’ll only be paying once each month for the same amount every time. We are not able to complete registration without a preauthorized payment of either post-dated cheques or credit card information.

Why do I need to pay in advance for a demonstration class?


In fairness to the teachers who are committing their time for your class, we ask that you visit us ahead of your lesson, or provide us with credit card information over the phone, to pay for your demonstration class.

What if I decide to discontinue my lessons?


Muzart requires a 30-day withdrawal notice from our programs. This means that, after giving notice of withdrawal and completing the withdrawal forms, you will remain enrolled for the next 30 days, after which your account will no longer be billed and your post-dated cheques returned.

Can you hold a spot without registration?


We are not able to hold a spot for you without having completed registration information and received payment in the form of either credit card information or post-dated cheques.

When does registration for the fall term (September-June) begin?


Registration for the fall term begins in the beginning of May. We recommend that students with requests for specific teachers and/or times register as soon as possible because we are unable to hold spots without a completed registration and payment info.

If it’s halfway through the year (December, February) am I still able to register for classes?


Yes! You can enter our programs at any time during the year, even if you’ve missed September altogether. You will then be signed up from the time you start until the end of the term ( end of June, or end of August if the summer term.)

When will information about summer classes become available?


We begin our summer registration in April. During the summer term (July to August), Muzart is open Tuesdays, Wednesdays and Thursdays from 2:00pm – 7:00pm.

Can I contact teachers outside of class time?


For the protection and privacy of our instructors, we do not give out the personal contact information of our teachers. If you need to contact your teacher for something related to your, or your child’s, lessons, please call or email reception and they will be happy to pass your message along for you ASAP!

Do I need to own an instrument to take lessons?


Although many students begin their lessons without yet owning their own instruments, having an instrument to practice on at home is crucial to musical development and learning. For pianists, a simple keyboard is more than fine for beginner students. For guitar and drums, your instructor can help you figure out what kind of instrument you need and will be able to give recommendations on where to buy one.

Can I transfer my lessons to another person (family member)?


Yes, we do allow transfers between immediate family members (meaning spouse, sibling, parents) without penalty if the same method of payment applies. However, if there is a change in payment method or amount (due to a change in lesson day, or type of class), there may be some monetary differences – please talk to reception if this is your case.

When is the end of year recital?


The Muzart end-of-term recital usually falls in one of the last weekends of June on a Saturday afternoon – keep posted with us for details!